Disclaimer: Website Under New Ownership Please note that this website is currently undergoing updates and revisions following a recent change in ownership. Consequently, some of the information available on the site may not reflect the most current services, initiatives, or data. We appreciate your patience and understanding as we work on revitalizing and updating the website. Our aim is to ensure that the website once again becomes a valuable resource for our visitors. Thank you for your support during this transition period.
 

Get help

 

Talking to your friends and family is a positive first step.  There are also a range of free and confidential counselling and support services available to provide advice and support to you and your friends and family.




Free 24 hour telephone support

The Gambling Helpline offers free confidential information and support over the phone. They can also help arrange for you to see a counsellor in your area.

National helpline Hours of operation
Gambling Helpline

24 hours




Other telephone support

The following services offer free confidential information and support over the phone.

Helplines Hours of operation
Māori Gambling Helpline

Mondays 12pm – 4pm
Wednesdays 5pm – 9pm
Saturdays 8am – 12pm

Pasifika Gambling Helpline

Tuesdays 5pm - 9pm
Thursdays 6pm - 9pm
Fridays 12pm - 4pm

Youth Gambling Helpline
Monday 5pm - 8pm
Asian Family Hotline
Monday - Friday 9am - 5pm
Gambling Debt Helpline
Saturday 12pm – 4pm



Free face-to-face counselling support

Counselling is a great way to get more personal support. It can be a huge relief to chat with someone who is external to your situation.

There are lots of different services that offer free face-to-face counselling support, including Māori, Pacific and Asian services.

The map below shows where these face-to-face counselling support services are available. You can contact these services directly by clicking on the map below to find a service near you. For urgent after hours support, call the Gambling Helpline .


View in a larger map




What to expect from a counselling session?

While counselling can seem a bit daunting, it can be a great way of getting support for you and your family and friends. You may want to attend counselling separately or together. Free confidential counselling is available to people with a gambling problem and those who are concerned about them. It can be really useful to have an independent person to chat to about your problems and concerns.

What happens?

Your first session, which is usually between 1-1 ½ hours, is an opportunity to discuss how you and your counsellor can best work together. You can expect your counsellor to ask you for a bit of background information and you may also be asked to fill out some confidential questionnaires. These give the counsellor a good idea about how things are going for you and what you'd like to achieve through your sessions.

Subsequent sessions are likely to last for around 50 minutes.

How many sessions are typical?

This varies a lot from person to person. You can go along as many times as you need to and can stop any time you choose.

How do you know when it's time to stop having counselling?

Feeling more confident about the concerns that first brought you in is a good indication that you may be ready to stop counselling.




Feedback or questions?

Did you find the map useful? Do you have any feedback regarding this page? Please email us or leave your comments below.


 
 
HPA logo